How to Use AI for Customer Service (Step-by-Step Guide for Beginners)
Two years ago, I was manually answering the same customer questions 30 times a day. “Where’s my order?” “How do I reset my password?” “What’s your return policy?” By 3 PM, I was copy-pasting responses from a Google Doc just to keep up. By 5 PM, I was behind by 15 messages. By midnight, customers … Read more